Online Shop Terms and Conditions
Welcome to the National Trust’s online shop at nationaltruststore.com. These terms and conditions govern your use of our website and purchases made through it. By accessing or using our online shop, you agree to comply with these terms.
1. General Terms
- The National Trust operates nationaltruststore.com as its official online retail platform.
- All purchases are subject to availability and acceptance of your order by us.
- We reserve the right to modify these terms at any time. Continued use of the site constitutes acceptance of any changes.
2. Ordering & Payment
- You may place orders as outlined on our website.
- We accept major credit/debit cards and other payment methods displayed at checkout.
- Prices are listed in GBP and include VAT where applicable.
- We reserve the right to cancel orders in cases of pricing errors or stock issues.
3. Delivery
- Delivery options and costs will be displayed during checkout.
- Estimated delivery times are provided but are not guaranteed.
- Risk of damage or loss passes to you upon delivery.
4. Returns & Refunds
- You may return unused items within [X] days for a refund or exchange, subject to our Returns Policy.
- Some items (e.g., perishables) may be non-refundable.
- Refunds will be processed to the original payment method.
5. Intellectual Property
- All content on nationaltruststore.com (logos, text, images) is owned by or licensed to the National Trust.
- Unauthorised use, reproduction, or distribution is prohibited.
6. Privacy
- Your personal data is handled in accordance with our Privacy Policy.
- We do not store payment card details after transaction completion.
7. Liability
- We are not liable for indirect losses arising from your use of the site.
- Our total liability for any claim related to your order shall not exceed the order’s value.
8. Governing Law
- These terms are governed by English law. Disputes shall be resolved in English courts.
For further assistance, please refer to the Help Centre on nationaltruststore.com.